bd11 bus Privacy Policy

1. Definitions and Applicability

In this privacy policy, "bd11 bus", "we", "our", and "platform" refer to the website https://bd11bus.cam and all its associated services. "You" or "user" refers to any person who uses our website or registers an account.

This policy applies to all services on the bd11 bus platform — including sports betting, casino games, slots, live casino, and other gaming sections. By using our services, you are considered to have accepted the terms of this policy. If you disagree with any part of this policy, please refrain from using our services.

This policy is updated regularly. If any changes are made, they will be published on this page and the "Last Updated" date at the top of the policy will be changed.

2. Data Collection

2.1 Information Provided Directly

When you register an account on bd11 bus or use our services, we may collect the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• Identity document details (National ID card or passport)
• Payment-related information (such as partial details of bKash, Nagad, Rocket, or bank accounts)

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically, such as:

• IP address and device information
• Browser type and version
• Session time and duration
• Pages visited and browsing activity
• Login and logout times

2.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, we may sometimes receive information from third-party verification service providers. This information is used solely to ensure the security of your account.

3. Purpose of Data Use

bd11 bus uses your information for the following purposes:

• Account management: To create, manage, and verify your account.
• Transaction processing: To complete transactions related to deposits, withdrawals, and bonuses.
• Customer support: To provide assistance via live chat or email.
• Security: To prevent fraud, money laundering, and other unlawful activity.
• Relevant communications: To send promotional messages, information about new services, or important notices (only with your consent).
• Platform improvement: To analyse usage patterns and improve service quality.
• Legal compliance: To retain necessary information in accordance with applicable laws and regulations.

We never sell your information to advertisers or unrelated third parties. To keep your experience safe and controlled in relation to responsible gaming, we may analyse information about your gaming patterns.

4. Data Storage and Security

4.1 Storage Method

Your information is stored on secured servers. SSL encryption is used during data transfer, which keeps your information unreadable to third parties. We use industry-standard security technology to ensure the protection of your data.

4.2 Data Retention Period

We retain your information for as long as your account is active and for the period required by applicable law. Even after an account is closed, transaction and verification records may be retained for a set period due to legal requirements.

4.3 Security Incidents

If a data breach occurs that puts your personal information at risk, bd11 bus will notify you as quickly as possible and take the necessary precautionary measures.

5. Sharing Data with Third Parties

bd11 bus may share your information with third parties in specific circumstances. These circumstances are:

• Payment processors: Relevant information is shared with the service providers involved in completing transactions through payment methods such as bKash, Nagad, Rocket, and bank transfers.
• Identity verification services: Specific information may be shared with authorised third parties to complete the KYC (Know Your Customer) process.
• Technology service providers: Necessary information may be shared with partners who assist with server hosting, analytics, or other technical services.
• Legal obligations: Information may be provided in response to a court order or a legal request from a government authority.

Our service provider partners are required to ensure adequate security measures to protect your information. They may not use your information beyond our instructions.

6. Cookie Policy

6.1 What Are Cookies?

Cookies are small text files stored on your device. bd11 bus uses cookies for the website to function properly and to improve your experience.

6.2 Types of Cookies We Use

• Essential cookies: Required for login sessions and security functions. Without these, the platform cannot work properly.
• Functional cookies: Remember your language preferences and other settings.
• Analytics cookies: Used to understand usage patterns and improve service quality.

6.3 Cookie Control

You can disable cookies through your browser settings. However, please note that disabling essential cookies may affect some functionality of the platform.

7. Your Rights

As a user of bd11 bus, you have the following rights:

7.1 Right to Access Your Data

You can contact us at any time to find out what information we hold about you. We will provide you with a copy of that information within a reasonable time.

7.2 Right to Correct Your Data

If any information we hold about you is incorrect or incomplete, you can request that it be corrected.

7.3 Right to Delete Your Data

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information for a set period due to legal obligations.

7.4 Right to Opt Out of Promotional Communications

If you no longer wish to receive promotional messages from us, you can opt out at any time — either from your account settings or by contacting our support team.

For any questions or requests, you can look for answers on our FAQ page, or contact our support team directly.

8. Protection of Minors

All services on bd11 bus are for persons aged 21 or above only. We never knowingly collect information from minors. Age verification is a mandatory step during registration.

If we are informed that a minor has created an account, we will immediately close that account and delete the associated information. If you become aware of such a case, please notify our support team.

9. Policy Changes

bd11 bus reserves the right to change this privacy policy at any time. If any significant changes are made, we will:

• Publish the updated version on this page and change the "Last Updated" date.
• If necessary, send a notification of the changes to your registered email address.
• If you continue to use our services after the changes, it will be understood that you have accepted the new policy.

We therefore recommend that you visit this page from time to time and stay updated on any changes to the policy.

10. Contact

If you have any questions, comments, or requests regarding this privacy policy, please contact our support team. We provide support in both Bengali and English, 24 hours a day, 7 days a week.