bd11 bus Terms and Conditions

These terms and conditions ("Terms") form a legally binding agreement between the authority operating the bd11 bus platform and the user. The meaning of certain key terms used in this document is clarified below.

What "Platform" means

"Platform" refers to the bd11 bus website, mobile applications (Android and iOS), and all services provided through them.

What "User" means

"User" refers to any person registered on bd11 bus who is using the platform's services through a personal account.

What "Services" means

"Services" refers to betting on cricket and various other sports, slot games, live casino, fishing games, bingo, and other gaming options provided by bd11 bus.

Singular terms used in these conditions also include the plural and vice versa. "Written" or "in writing" includes electronic communication.

To open an account on bd11 bus, a user must meet the following conditions. Without meeting these conditions, it will not be possible to create or operate an account.

Age Requirement

All bd11 bus services are available only to persons aged 21 or above. At the time of registration, the user confirms that they are at least 21 years old. Any government-issued identity document may be requested for age verification, and any account may be kept on hold pending verification if there is reasonable cause.

Single Account

Each person may operate only one account on bd11 bus. Opening multiple accounts using the same name, mobile number, email address, or payment details is strictly prohibited. Violation of this rule will result in closure of all associated accounts and the deposited funds may be forfeited.

Accurate Information

All information provided at the time of registration must be accurate, complete, and up to date. Users are required to notify the platform promptly if their information changes. Providing incorrect or false information may result in account closure.

Account Security

The user is fully responsible for keeping their login credentials (username and password) confidential. Any unauthorised access or suspicious activity on the account must be reported to the bd11 bus support team immediately. The account holder is responsible for all activity carried out through their account.

bd11 bus processes payments through the most widely used mobile banking services in Bangladesh. The applicable rules for deposits and withdrawals are set out below.

Deposit Terms

• The minimum deposit amount is ৳200 (applicable for all methods).
• Accepted methods: bKash, Nagad, Rocket, and bank transfer (e.g. Dutch-Bangla Bank, BRAC Bank, Islami Bank).
• Once a deposit is successful, it is credited to the account instantly.
• Deposits from another person's mobile banking or bank account are not permitted — only payment methods registered in your own name may be used.
• If the source of a deposit appears suspicious, bd11 bus reserves the right to hold the transaction pending verification.

Withdrawal Terms

• The minimum withdrawal amount is ৳500.
• Accepted methods: bKash, Nagad, Rocket, and bank transfer.
• Withdrawals are generally completed within 10 to 45 minutes.
• The payment method used for a withdrawal must match the method used for the deposit.
• Bonus funds related to any bonus may not be withdrawn until the associated wagering requirements have been met.

Currency and Amounts

All transactions on bd11 bus are conducted in Bangladeshi Taka (৳). Transactions in cryptocurrency or foreign currency are not accepted.

bd11 bus offers various types of bonuses and promotional offers. Each bonus has its own terms and conditions that must be followed.

Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳5,000. For example, depositing ৳1,000 adds a ৳1,200 bonus, bringing the total balance to ৳2,200. Before withdrawing the bonus, the bonus amount must be wagered 20 times — meaning ৳24,000 in wagering must be completed for a ৳1,200 bonus. A bonus is an additional benefit — it is not direct cash.

Weekly and Special Offers

bd11 bus offers weekly reload gifts, Friday bonuses, cricket festival bonuses, and various seasonal offers. Each offer has its own wagering requirements and validity period, which should be read carefully before claiming the offer.

General Bonus Rules

• Multiple bonuses may not apply at the same time — it is the user's responsibility to know which bonus is active.
• Withdrawing before bonus requirements are met may result in the bonus being cancelled.
• If bd11 bus detects misuse of the bonus system, it reserves the right to remove the bonus from the relevant account or close the account.
• bd11 bus reserves the right to change the terms of any bonus offer.

All betting and gaming activity on bd11 bus will be conducted in accordance with the rules below.

Bet Acceptance

All bets are considered final only after they have been technically confirmed. If a bet remains incomplete due to a network issue or technical error, the bd11 bus authority will decide on the validity of that bet and their decision will be considered final.

Match Results and Disputes

For sports betting, wins and losses will be determined based on official scorecards and results recognised by the relevant sports governing body. If a match is abandoned or postponed, bets will be settled according to the applicable rules.

Prohibited Activities

• Using any automated software or bots in the betting system.
• Placing opposing bets on the same event from multiple accounts to exploit bonus benefits.
• Exploiting any technical error on the platform and concealing it.
• Any form of fraud or attempt to harm other users.

Service Suspension

bd11 bus may temporarily suspend specific games or the entire platform at any time due to maintenance, technical issues, or any other reason. No claims for compensation will be accepted in such situations.

bd11 bus takes responsible gaming very seriously. Every user is encouraged to play mindfully for their own and their family's benefit.

Under the responsible gaming guidelines on bd11 bus, users can set deposit limits, betting limits, and session time limits for themselves. If anyone feels that gaming is getting out of their control, they can use the Self-Exclusion option to keep their account closed for a specified period.

• Attempting to open a new account during a self-exclusion period will be considered a breach of these terms.
• If a minor or anyone under the age of 21 is found to be using an account, that account will be closed immediately.
• Parents and guardians are requested to ensure that minors cannot access the platform through their devices.

For more information on gaming problems, you are advised to read our responsible gaming page.

bd11 bus gives the highest priority to protecting users' personal information. Details of how user information is collected, stored, and used can be found on our Privacy Policy page.

Limits on Disclosure of Information

bd11 bus does not sell users' personal information to any third party. However, service providers necessary for operating the platform (payment processors, security services) may have limited access to certain information.

Permission to Contact

By creating an account, the user agrees that bd11 bus may send service-related messages to their mobile number or email. The option to stop promotional messages can be found in account settings.

Data Protection

All data stored on bd11 bus servers is protected by SSL encryption technology. Passwords and payment information are never stored in plain readable form.

bd11 bus reserves the right to temporarily suspend or permanently close any account in the circumstances listed below.

Account Closure by the Authority

• Violation of any provision of these terms and conditions.
• Operating multiple accounts.
• Suspicion of fraud, money laundering, or any other illegal activity.
• Detection of deliberate misuse of the bonus system.
• When age or identity verification is deemed necessary for the user's protection.

Account Closure by the User

Any user may close their account at their own discretion. To do so, they must contact the bd11 bus support team. Any valid withdrawable balance may be withdrawn before the account is closed, however bonuses tied to incomplete wagering requirements will be cancelled.

Inactive Accounts

If there is no login or transaction for 12 consecutive months, the account may be marked as inactive. The user will be notified in advance regarding such an account.

Gaming and betting activity on bd11 bus carries financial risk. The user is personally responsible for any financial loss resulting from use of the platform.

Technical Issues

bd11 bus is not obliged to provide compensation if services are disrupted due to internet disconnection, server maintenance, or any other technical issue, though reasonable efforts will be made to resolve the problem.

Third-Party Content

bd11 bus hosts content from various game developers such as Pragmatic Play, PG Soft, JILI, Evolution, and Spribe. These games are subject to their own rules, and any technical issues related to a game will be handled in accordance with the game developer's policies.

External Circumstances

bd11 bus will not be liable if services are unavailable due to natural disasters, government directives, cyberattacks, or any other unforeseeable event.

If you have a disagreement or complaint with bd11 bus, there is an opportunity to resolve it through the process below.

First Step — Direct Contact

For any complaint or issue, the first step is to contact the bd11 bus support team. The support team responds 24/7 via live chat and email in both Bengali and English.

Formal Complaint

If the issue is not resolved through direct contact, a formal complaint may be submitted by email. The complaint must clearly include account details, a description of the incident, and supporting evidence. bd11 bus will endeavour to respond in writing within a reasonable time.

Questions About the Terms

If any part of these terms and conditions is unclear, answers to common questions can be found on our FAQ page, or you can contact the support team directly.

Notice of Changes to Terms

If any significant changes are made to these terms, a notice will be published on the platform. Continued use after the change will be taken as acceptance of the new terms. The latest effective date will be shown at the top of this page.